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ÀÌ·± Çѱ¹ÇàÁ¤ÀÌ ³»ÀçÇÏ°í ÀÖ´Â Á¢±Ù¹æ¹ý»óÀÇ ¹®Á¦Á¡À» º¸¸é, ù° Çѱ¹ÇàÁ¤ÀÇ ±¹¹Î°üÀº ±¹¹ÎÀ» ÇàÁ¤ÀÇ ´ë»ó¹°À̸ç Çǵ¿Àû ¼öµ¿Àû Á¸Àç·Î °£ÁÖÇÏ°í ÀÖ°í, ÇàÁ¤°ú ÁÖ¹ÎÀÇ °ü°è¸¦ ÇàÁ¤¿ìÀ§Àû ÇüÅÂÀÎ ÀϹæÀûÀÎ Áöµµ¿Í °¨µ¶°ü°è·Î¼ ÆľÇÇÏ°í ÀÖ´Ù(¹Úº´½Ä, 1989). µÑ° ¹Î°£ºÐ¾ßÀÇ ÇÊ¿ä¿Í ¿ä±¸»çÇ×ÀÎ ÇàÁ¤¼ö¿ä¿¡ ´ëÇÑ ±¸Ã¼ÀûÀÌ°í ½ÇÁõÀûÀÎ ºÐ¼®À̳ª Á¶»ç°¡ Á¦µµÀûÀ¸·Î ÀÌ·ç¾îÁöÁö ¾Ê¾Ò°í, Á¤Ã¥°áÁ¤ÀÌ °úÇÐÀû ÇÕ¸®ÀûÀÎ ±Ù°Å¿¡ ÀÇÇØ ÀÌ·ç¾îÁöÁö ¾Ê°í »ç¸®»ç¿å, ´ç¸®´ç¶ô°ú °°Àº Á¤Ä¡Àû °áÁ¤À̳ª ¼ø°£ÀûÀÎ Á÷°ü¿¡ ÀÇÁ¸ÇÏ¡¦(»ý·«)
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±âȹ¿¹»êÀ§¿øȸ¿Ü ÇÕµ¿(1998), ±¹¹ÎÀÇ Á¤ºÎ ±¹Á¤°úÁ¦, °ü°èºÎó ÇÕµ¿. ±è¹ø¿õ ¿Ü(1997), Çѱ¹ÇàÁ¤°³Çõ·Ð, ¹ý¹®»ç. ¹Úº´½Ä(1996) Áö¹æÀÚÄ¡´Üü¿Í Áö¹æÀÇȸÀÇ È¿°ú¼º Æò°¡, µ¿±¹³íÃÑ Á¦15Áý, 1996. ¹Úº´½Ä(1995), µµ½ÃÇàÁ¤·Ð, ´ë¿µ¹®È»ç.Colin J. Coulson- Thomas(1998), `Managing innovation in public services : European and international experience`, Total Quality Management , Vol.9 No.2-3. Collins J. & Porras, J(1994), Built to Last : Successful habits of Visionary Companies, New York, Harper Collins
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