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MIS
For 120 Dasan call center
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Index
Introduction
Problem
Solution
Effect
Conclusion
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Introduction-Current situation
120 Dasan call center
Opened in Seoul, in 2007 by Seoul city hall.
Centralized center used for the purpose of dealing with
a large volume of civil complaints.
Settle a civil complaints through telephone, text message and
home page.
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Introduction-Business system
Citizen
Free service for inquiries
Civil complaints
Advertiser
What(상품내용)
What effect (광고효과)
Which medium(광고매체)
Advertising expense
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Problem
1. 120 Dasan call center Free service for inquiries
Call center is operating at deficit.
Call center does not know changes in revenues and expenses.
2. Counselor arrangement is not efficient
-…(생략)
3. Complaints processing speed is slow
4. User satisfaction rate is generally low.
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now what relations exist among several tables
- Able to know primary keys and foreign keys
Make a database using MS-Access
Remove version problem among departments
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Solution 2 Specifying profit with XL MIner
Discrimination between used or unused 0 / 1
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Solution 2 Specifying profit with XL MIner
Association Rules foundation of classifacation tree
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Solution 2 Specifying profit with XL MIner
Classification Tree
- Divided by Step
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Solution 3 Esitimation profit with XL-Sim
To analyzing Finacial report Using Profit Simulation
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Solution 3 Esitimation profit with XL-Sim
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Solution 3 Esitimation profit with XL-Sim
→ This Graph able to figure out what is the worst profit in the worst situation up to the best situation with the best profit as well
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Conclusion
Management by database
- Recording customer’s data immediately
- Improving Efficiency of Data handling
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