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The Final Report
CONTENTS
Introduction
Organizational Chart
Value Chain
Business Functions & Processes
Competitive Forces Model
IT Infrastructure
MIS
Innovative IT Strategy
LOTTE DEPARTMENT STORE
Introduction
Company Overview
About Lotte
Founded
November 26th, 1979
Headquarter
Seoul, South Korea
Domestic Stores
Overseas Stores
29 Department Stores (including 3 Young Plazas&2Outlets)
1 China, 1 Russia
(excluding 6 stores managed under contact)
Number of Employees
Approximately 10,000 employees(53,000 employees including partners)
Gross Sales
6,921 Billion Won
Operating Profit
795 Billion Won
Capital Stock
145.2 Billion Won
Type of Business Activity
Retail store
Sales Per Each Product Category
Environment
Sales organization of each business type in the domestic retail market
Sale scales among domestic department stores
Corporation(Stores) Overview
지점
개점일
지점
개점일
본점
1979.12.17
인천점
2002.08.23
잠실점
1988.11.12
…(생략)
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tainable Management
Environmental Friendly Management
Declaration of the environmental value management in 2004
Implementation of environmental management activities in 2xxx
Continuous participation in external management activities
Future environment is prepared together with children
Nature protection activities to keep the earth green
Management for Sustainable Development
Lotte was the first to introduce sustainability
management model in distribution industry.
Credit Ratings (2xxx)
Awards
Organizational Chart
Value Chain
`Value Chains of Lotte Department Store`
Business management: business plan, operation strategy, operation support
Finance: bookkeeping, financial affairs, accountings
Human resources: education&training, reshuffling&arrangement, promotion, payment
Marketing & Sales
- sales promotion
- sales strategy
- eventhall management
- campaign
Customer service
- CRM
- after service
- VIP/VVIP service
Merchandise
- Women
- Men
- S
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